![]() If you are experiencing a power outage emergency, see if customers in the area contacted Oncor to report the outage using the Power Outage Map link under the table below.Ĭheck the Oncor Power Outage Map to see if your neighborhood may be affected by a power outage and the estimated time of repair. In the case of an electricity power outage, there are a few reporting resources to turn to depending on the type of emergency or customer service issue at hand. How to report electricity outages with Oncor customer service in Texas : Oncor Electric phone number and contact list Application Submission (by Physician to Oncor)īusinesses: Energy Efficiency Identification Notice Form info/questions Oncor customer service requests / General Inquiries / Questions on the C.C. Solar Implementation / Distributed Generation Solar Implementation / Distributed Generation, Residential or Commercial Help with New Construction, Residential or Commercial You can contact Oncor customer service by the following: Oncor customer service and Oncor phone number Need customer service help not relating to Oncor's services? Your chosen Retail Electric Provider (REP) (essentially the intermediary between customers and TDUs) is standing by to assist with stopping/setting-up/transferring electrical service, billing, payments, rates, and electricity plan concerns/questions. ![]() (Non-Residential) Applying for designation as Critical Load Public Safety / Critical Load Industrial CustomerĬall Oncor customer serivce at 1-88 to report an outage or 911 for downed power lines, both available 24/7.(Residential) Applying for designation as Critical Care / Chronic Condition (C.C.) Customer.Looking for solar implementation resources.Checking the status of an on-going project.Adding a new structure on property that needs power (like a garage) and, if digging, call 811 beforehand.New construction consisting of one or multiple buildings.Building a new home - in an existing subdivision or on private property.Builders: Assistance in navigating city/town inspection requirements.Smart meter or analog meter disconnecting/reconnecting or reporting supspected tampering.Reporting a potential hazard involving power lines.Electrical emergencies: power outages, downed power lines, or streetlight outage.Reliant, Acacia Energy and Pogo Energy offer variable-rate plans, which means the kWh price can change each month.Is Oncor the company to contact? Reasons to contact Oncor You avoid electricity price hikes during the contract term, while still having the benefit of prepaid electricity. Payless Power offers a fixed rate for 12 months in the Premier 12 plan, 6 months in the Simple 6 plans. $1/day ($30/month) charged by Pogo, does not cover any kWh consumedġ3.40 ¢ / kWh, added to a fixed fee of $1/day regardless of consumption Only TDU fees between Friday 8:00 PM and Sunday 11:59 PM ![]() Only TDU fees between 9:00 PM and 5:59 AMĢ1.26 ¢ / kWh between Monday 12:00 AM and Friday 7:59 PMĢ4.8499 ¢ / kWh between Monday 12:00 AM and Friday 7:59 PM $0.95/day charged by Acacia, each day you consume less than 16 kWhĢ3.07 ¢ / kWh between 6:00 AM and 8.59 PMĢ6.6599 ¢ / kWh between 6:00 AM and 8:59 PM $2.73/day charged by Payless Power, includes 17 kWh/dayġ2.8 ¢ / kWh (for daily usage over 17 kWh)ġ4.289 ¢ / kWh, variable price that changes monthly. Regardless of your electricity plan, Oncor charges 3.5899 cents/kWh for power delivery and a fixed fee of $3.42 per month. ![]() Same Day Service – No Contracts – Exclusively for Oncor Customers These short term energy plans might have slightly higher rates, but are ideal for renters, college students and anyone who wants to try a new provider before committing to a long term plan.
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